The procedure

You had an accident which is not your fault.
You need recovery, we provide recovery nationwide. You don't pay, we will recover our expense from the at fault party insurance compan. 

You require repairs done to you vehicle. We do the repairs for you by our insurance certified repairers, again you don't pay. We recover the expense from the at fault party insurance company.
Rest assured we provide you with a alternative like for like or similar vehicle while your vehicle is in for repairs or at our secure storage waiting for repairs.